Versand

Shipping to the following countries

We currently ship to:

Germany, Austria, the Netherlands, Denmark and Belgium.

We are committed to offering customers in Europe fast and reliable shipping options.
Orders are shipped by DHL as standard. Depending on the country, additional carriers may be used.

Carriers by country

Germany (DE): DHL, DPD
Austria (AT): DHL, DPD
Netherlands (NL): PostNL, DHL
Belgium (BE): Bpost, DHL
Denmark (DK): PostNord, DHL

For countries or regions not expressly listed above, we ship by DHL as standard.

Once your order has been dispatched, you will receive an email with the tracking link and the carrier used.

Please note: this list does not include every possible shipping partner.

Shipping costs

Standard shipping: €4.95

Express shipping: €9.95

Important information

  • The delivery times stated are estimated delivery times and may vary by country.
  • As soon as your order has been dispatched, you will receive a confirmation with a track and trace link.
  • Customers are responsible for providing their shipping address correctly and completely when placing an order. We are not responsible for delays or returns caused by an incorrect or incomplete address.

  • Express/priority shipping includes expedited processing and shipping insurance.
  • We are not responsible for delays caused by carriers, customs or unforeseen logistical circumstances.

  • Orders marked by the tracking information as delivered to the stated delivery address are considered successfully delivered.

  • If a parcel is delivered to a collection point, it must be collected within the period stated by the carrier. Parcels that are not collected may be returned to us.

Customs & import duties

Within the countries listed above, no customs or import duties apply.
For orders outside these countries, additional charges may apply.

Order cut-off time & delivery times

Order cut-off time: 2:00 pm (CET)
Delivery: 4–8 working days (Mon–Fri) within Europe

Orders are usually processed within 1 working day.
During busy periods this may take up to 2 working days.

Uncollected shipments

If a shipment cannot be delivered, is not collected at a collection point or is refused by the customer, the parcel is automatically returned to our warehouse.

In such cases the customer remains responsible for the logistics costs incurred.

Once the parcel has reached us, we reserve the right to deduct the following costs from the amount to be refunded:

  • The original shipping costs (including any optional shipping services chosen at checkout)
  • The return costs charged by the carrier
  • A processing and administration fee of €8

Depending on the destination country and the costs charged by the carrier, the total deduction may amount to a maximum of €25.

Orders returned because they were not collected are considered a return initiated by the customer.

If the customer wishes, we can send the order again instead of issuing a refund. In that case only the cost of the new shipment, €6.95, is charged.

If an order is shipped again, we charge a fixed shipping fee of €6.95. Should the actual shipping costs be considerably higher, we reserve the right to charge the actual shipping costs.

We recommend that customers follow their shipment using the track and trace information and collect the parcel in good time within the collection period stated by the carrier, in order to avoid additional costs.

By placing an order, the customer agrees to our shipping and return conditions.